Shipping & Delivery Policy

SpotSense provides an at-home diagnostic testing SERVICE rather than a shipped physical product — "delivery" refers to our phlebotomist visiting you at the scheduled time and place, and to how your results are made available afterwards.

We currently serve select pincodes with active phlebotomists. Availability is checked automatically against your entered address at booking; if we cannot serve your area yet, you will be notified before you complete payment.

Your phlebotomist arrives within your chosen time slot. Most visits, including on-site testing, take about 15 minutes depending on the number of tests booked.

In rare cases (traffic, prior visit running long, etc.) your phlebotomist may run a little behind schedule — we will do our best to notify you. If a delay means we can no longer make your slot, you can reschedule at no charge or cancel for a full refund.

Because most tests are run point-of-care during the visit, results are typically available in your Track tab the same visit — no results are physically shipped. A downloadable PDF report is generated once results are ready.