Refund & Cancellation Policy

You may cancel your booking free of charge up to 2 hours before your scheduled slot time for a full refund of any amount paid online.

Cancellations made less than 2 hours before the slot, and no-shows (nobody reachable/available at the given address at the scheduled time), are not eligible for a refund, as a phlebotomist has already been dispatched or reserved for your visit.

If SpotSense is unable to complete your booked tests due to a reason on our end (e.g. staff unavailability, device or reagent issue), you're entitled to your choice of a full refund or a free reschedule to the next available slot.

If a sample or reading is invalid due to a technical issue and not due to any fault of yours, we will offer a free retest or a refund for the affected test(s).

Eligible refunds are issued to the original payment method via Cashfree Payments India Private Limited and typically reflect within 5–7 business days, depending on your bank/UPI provider's processing time.

You can reschedule your slot instead of cancelling by contacting us at least 2 hours in advance, subject to phlebotomist availability — no fee applies for rescheduling.

To cancel or request a refund, contact us at info@spotsense.in or +91 86003 79146 with your reference code (e.g. SPOT-XXXXX).